Restaurant Reception Manager
Job description:
Main Duties are to managing and supervising restaurant reception operation on a day to
day basis in conjunction with the restaurant manager and other senior management team
member to deliver high standard customer services and enjoyable dining experience to our
customers. To ensure a positive first impression by maintaining a friendly and professional
manner; to manager waiting list during peak hours, keep guest informed about estimated
waiting time; to handle reservation requests over phone and online booking system as well
as to confirm reservation and communicate any special requests or preference with
customer and FOH staff; to organize and manage the seating plan to optimise table turnover
and maximise restaurant capacity, to train and supervise reception staff in order to maintain
reception staff service standard; to monitor and supervising till staff operation and daily
cash up process ensuring cash and card payment accuracy.
Experience and skill requirement: management and communication skill, Microsoft office
software, advance customer service and interpersonal skill, good personal appearance,
bilingual in both Chinese and English speaking, writing, reading and listening, preferable to
have one year plus previous relevant working experience and college plus education
background. Skilled worker sponsoring is available for this role.